FAQs
1. Where can I take the vehicle?
If you select the 200kms per day rate, there are no restrictions. If you
select
the unlimited kilometre rate, the following restrictions apply. You may take
the
vehicle up to 250kms from the pickup point. If in doubt, please email your
enquiry.
2. Can I use someone else's credit card to pay for the rental?
Yes. We simply make that person the hirer and you are the nominated driver. You are
then both responsible for the vehicle.
3. Does Value Rentacar charge cancellation fees?
At most times throughout the year we would not charge a cancellation fee. We reserve the
right to charge a cancellation fee of $A100 if we are not notified of a cancellation at least 5
days prior to pickup if the rental commences or finishes during school holiday periods.
4. If I lock the keys in the car will I get Roadside Service?
Yes. All our vehicles are covered by 24/7 Roadside Assistance. This means if you lock your
keys in the car, have a flat battery or a flat tyre, you will not be left stranded. Unlike most
rental car companies, we do not charge for this service.
5.
Does Value Rentacar offer one-way rentals?
We can only offer one-way rentals between the Gold Coast, Brisbane and Sunshine Coast.
6. Can I pick up or drop off the vehicle outside normal business hours?
Our service is 24/7. However, for pickups we normally require 48 hours notice as we pre-arrange
the Rental Agreement. This can be reduced significantly if you call us and have access to email
and fax.
7.
Can I extend the rental?
In most cases this can be done over the phone or by email. It might not be possible during peak
holiday periods.
8. Can anyone drive the car?
Only nominated drivers can drive the rental car.
9. What happens if I'm late returning the vehicle?
We reserve the right to charge one-fifth of the daily rate per hour late (or part thereof). So a full
day's rental is charged after 5 hours.
10. How old do I have to be to rent a vehicle?
For rentals commencing in Melbourne, the minimum age is 25. For other cities, the minimum
age is 21. Rentals for under 25 year olds commencing in Canberra have a higher deductible (excess).
